Our Services

OUR SERVICES

Combining the scale of an industry leader with the focus you would expect from a local partner, we will tailor an approach for you that maximizes revenues while maintaining the highest standards of integrity and customer relations.

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Expertise at All Levels of Government

ASSET CLASSES

Tax and non-tax collection

Collecting tax and non-tax debt for federal, state, and local government clients since 1980.

Tax amnesty

Leading several tax amnesty efforts to increase tax collection. Each program a resounding success, achieving beyond clients’ expectations and goals.

Court debt

Proven performance on behalf of county and municipal systems for the collection of court fines and fees.

Guaranty agencies

Leading specialist in recovering delinquent or defaulted student loans. Consistently outperforming competitors and regularly ranking as a top vendor on contracts.

METHODOLOGIES

CUSTOMIZED COLLECTION METHODOLOGY

We leverage powerful collection methodologies to recover revenue more quickly and in larger amounts than most government entities – or other vendors – can recover on their own.

  • Leading-edge technology
  • Customized skip tracing analysis
  • Powerful analytics
  • Effective and efficient mail center operations
  • Sophisticated segmentation strategies

Customer Service

Pioneer operates across four locations nationwide, employing hundreds of agents to help borrowers, taxpayers, and consumers in meeting their financial obligations.

Each contact center is equipped with the latest intelligence capabilities and staffed with friendly agents well trained in establishing collaborative relationships to minimize complaints and maximize results.

Every Pioneer employee undergoes intensive training that emphasizes customer service, confidentiality, and compliance.

  • Hundreds of agents across 4 contact centers
  • Intensive and ongoing training
  • Compliant and friendly service

Our programs instill integrity and accountability across all departments and ensure that risk is managed consistently.

Our employees are trusted counselors and coaches, driven to help our customers find a path to financial success.

3rd-Party Collections Experience

  • Business tax – more than 30 tax types
  • Personal income tax
  • Sales and use tax
  • Property and real estate tax
  • State tax amnesty programs
  • Municipal court fines, fees, traffic debt
  • Government agency fines, fees, and overpayments
  • Defaulted and delinquent student loans
  • Litigation of judgments
  • Workers’ compensation penalties
Proven Results

PROVEN RESULTS

In the past 10 years, we’ve collected or resolved more than $11 billion for federal, state, and local government clients.

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