Back in 1980, University of Buffalo student Kathleen M. Balus sat in an old Victorian-style home in rural Arcade, N.Y. and started a collections business with a box of index cards, a telephone and a little more than a handful of receivables. Working diligently while forming a culture of professionalism, understanding and perseverance, she worked her way through college by successfully collecting delinquent debts and turned her hard work into what is now Pioneer Credit Recovery, Inc.
Pioneer was later incorporated in 1985 and continued to increase its number of clients and employees. In 1997, Pioneer was awarded its first federal government contract.
By maintaining a top ranking with its growing list of clients, Pioneer and its 350 employees came to the attention of Navient Corporation, the nation's leading provider of education funding. In January of 2002, the company was sold to Navient. This decision would ensure that additional jobs be brought into the Western New York area and that the employees would be provided with the best workplace, benefits and opportunities not possible in a smaller, private company. Additionally, our collection partners would continue to experience superior performance and our local community would be strengthened by Pioneer’s exemplary corporate citizenship.
Perry, N.Y. was chosen for Pioneer's first expansion project in late 2002. Today, Pioneer employs more than 1,000 professionals in state-of-the-art collection facilities in New York and New Jersey.